At North Texas Neurology & Neuropathy, it is our desire to provide you with timely, quality care. In order to do so, please arrive on time and to make every scheduled appointment. We feel it is important for you to understand our policy as it relates to cancellations, no-shows, and late arrivals.
NEW PATIENTS
Please be sure that you print and bring into the office the New Patient Forms. If you have accessed this, please let the office know when you make the appointment. This early arrival allows our staff to efficiently perform its task of registering you into our systems. please make sure to bring a list of medications and any medical records relating to the symptoms you are having along with insurance and a valid ID (Driver license, Passport, personal identification card).
FOLLOW-UP VISITS
For follow-up visits, we ask that you arrive on time. Should you arrive more than 15 minutes late, your appointment may be moved to a work-in status or rescheduled.
CANCELLATIONS/NO SHOWS
If you have a scheduled appointment time and need to reschedule or cancel, please notify our office at least 24 hours prior to your appointment. We will gladly reschedule you a more convenient appointment time. Same-day cancellation fee will be $25. 00, while no show fees will be between $50.00 -$100.00 based on appointment.
EMERGENCIES
In an emergency, it is best to go to CALL 911 or go to the emergency room at your nearest hospital. The emergency room staff will contact us or the physician on call.
